Expert Customer Service
We are delighted to take your order over the phone and answer questions. But this team does so much more than that. Need a yarn recommendation? Call us, and we can help! Do you need to locate a specific vintage patterns? Call us, we can probably find it for you. Need to track down a particular yarn, or need some assistance with an internet order? You know what to do, call Mary Maxim. Most of our customer representatives are crafty and know at the basics of knitting or crochet and many other crafty skills. If you need assistance past the basics, then you are referred to our special project assistance team that is made up of a few talented ladies that have advanced skill sets in these areas to guide you through all of your project needs. We have a long history of expert customer service.
We look at the Call Center being the heart of building because it is our direct connection to our customers. With that said, this is our opportunity to listen to concerns, ideas, and any input you may have. Another great aspect of our call center is that we have a wide range of experience from our representatives. Some of our employees have only been here for 4 months all the way to 40 plus years. They all take pride in helping our customers with their needs, problem-solving and making their experience with Mary Maxim the best it can be. Talking with a few loyal employees that have been with Mary Maxim through several generations told us they had seen many changes over the years. They watched as we first only processed written orders, then moved to phone orders, and now internet orders. Mary Maxim has grown tremendously in the online space and has started by having an online website that we can offer all of our products while being simple and easy to use. Another area that has advanced technologically is with our thousands of vintage patterns that Mary Maxim was built on, being digitized to be made available for online download.
In addition to our website, we expanded into the online world selling our products on Amazon, Ebay, and Walmart, with the hope that we are giving the best experience for our customers. We are a loving family driven company. We all pull together to support one another and work as a team. Call into our call centers anytime at 1 (888) 442-2266 for Canada, and 1 (800) 962-9504 for U.S. with any questions or help that you may need. You can also reach out to us at caninfo@marymaxim.ca or on Social Media.
9 comments
Sorry to hear you are closing, I have always been happy with my purchases from you. Here is my latest project. Whisker wishes bag one made using pattern, then another making three cats my daughter’s family had. Two tabby and one black.
Parcel on my charge account trans date July 24,2024 have not received. Amount $98.62
I’m crocheting the Aran Pebbled Afghan ( No. 96874N ). The problem I’m having is rows 10 and 11. I have tried 4 times but It’s not working. Any help would would greatly be appreciated.
Thank you
Bernice Bain
A member the puzzle of the month dealio. You guys are real quick to take the monthly fee but delivery is painfully slow. It’s the 14th of the month and the package just arrived. Called the customer service line and was told they just received the puzzles from head office in the States. I’m better off to use Amazon Prime, but I’d much rather support what I thought was a Canadian company but now may not appear so. Extremely disappointing.
Good Evening: I’m emailing a review about the Thomas Kinkade Holiday Collection. At the moment I’m trying to put
together the #1 puzzle. Even though it’s going to be beautiful it’s one of cheapest puzzles I’ver ever worked on. Every time I go to move the puzzles comes apart. This should be past on to customers for it’s not worth the money.
Ref: 307045/01 Your ref: #1300376
Thanks for your time
Gloria
I purchase this patten #97802N I don’t know if these directions are right they bare very confusing. Can you check them out
I recently purchased the Cat Silhouette Afghan and I’m making it for more granddaughters birthday (the cats look exactly the same) in my foolish rush I tried to self laminate the pattern and now my pattern is hit or Miss. would it be possible for you to download a copy of the pattern so I can take it to the professional who normally prints and laminates the work for me. Fingers crossed.
RE: Order #1182904
I finally got around to starting the Snowman Trio Door hanger kit. Unfortunately it is missing the red yarn. I realise that it’s been several months since I purchased it, however I only opened the sealed kit on June 2nd . Are you able to send out the missing red yarn?
Thank you,
Kimberley
I am knitting pattern- V-cable cardigan #98651-2N. I am at page 3, left side under “All Sizes”. It says “work even until piece measures 12” from bottom edge (outside edge of cast on or bottom tip of piece)". Since this piece is not straight but curves, do I measure from the tip of the cable along the knit side up to the top? This is confusing since it can measure different depending on where you start and what angle the measuring tape is.