Mary Maxim (CA) Mary Maxim (C.A.) Exclusive Needlework and Crafts Since 1954.

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Customer Service

Return Policy
If for any reason you are not completely satisfied with any item purchased from our catalogue, return the item, in resaleable condition, within 6 months and we will promptly and cheerfully exchange the item or refund your money. Returns can even be made at any of our retail outlets. Receipts/invoices must accompany items being returned.

Shipping & Processing Rates
Our current shipping rates are shown below. The shipping and processing charges include costs for Customer Service, processing and shipping. For orders outside Canada, Rush Delivery and all deliveries through Air Stage offices please call 1.888.442.2266 to place your orders.

Merchandise Total Add Shipping
0 - 5.00 $2.95
5.01 - 10.00 $5.95
10.01 - 20.00 $6.95
20.01 - 30.00 $8.95
30.01 - 40.00 $9.95
40.01 - 50.00
$10.95
50.01 - 60.00
$11.95
60.01 - 70.00
$12.95
70.01 - 100.00
$13.95
100.01 - 150.00
$15.95
150.01 - 200.0
$17.95
200.01 & over $19.95

My Account
For your convenience we have created My Account so you have the ability to save your shipping addresses, billing information and create a wish list of items you are interested in for future purchases. PLEASE NOTE: An email address must be supplied in order for your purchase to be confirmed.

Special Request Orders
Yarn colour changes not offered online or other special requests must be phoned in due to our automated order processing. Call toll free 1.888.442.2266.

Security
All transactions and personal information are encrypted before being sent over the internet using a Secure Socket Layer (SSL).

Mail Preference Service
Occasionally we make portions of our customer mailing list available to carefully screened companies and organizations whose products we feel might be of interest to you. If you prefer not to receive such mailings, please copy your mailing label exactly and mail to: Mary Maxim, Ltd., Mail Preference Service, 75 Scott Ave., Paris, Ontario, N3L 3G5 or email to caninfo@marymaxim.com with the subject line Mail Preference or call Customer Service at 1.888.442.2266.

Duplicate Catalogues
To eliminate duplicate mailings, send us all the mailing labels on the back cover of your catalogues and indicate which address label is correct. We will correct our mailing list.

Methods of Payment
We accept Visa, MasterCard, American Express, prepaid Visa, prepaid MasterCard and VisaDebit as payment for your internet orders.

Spinrite Recalls Bernat Tizzy Yarn Due to Entanglement Hazard - For additional information, please visit the Consumer Product Safety Commission.