Customer Service
- Return Policy
- Shipping & Processing Rates
- My Account
- Special Request Orders
- Security
- Mail Preference Service
- Duplicate Catalogues
- Methods of Payments
- Return Policy
- If for any reason you are not completely satisfied with any item purchased from our catalogue, return the item, in resaleable condition, within 6 months and we will promptly and cheerfully exchange the item or refund your money. Returns can even be made at any of our retail outlets. Receipts/invoices must accompany items being returned.
- Shipping & Processing Rates
- Our current shipping rates are shown below. The shipping and processing charges include costs for Customer Service, processing and shipping. For orders outside Canada, Rush Delivery and all deliveries through Air Stage offices please call 1.888.442.2266 to place your orders.
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Merchandise Total Add Shipping 0 - 5.00 $2.95 5.01 - 10.00 $5.95 10.01 - 20.00 $7.50 20.01 - 30.00 $8.50 30.01 - 40.00 $9.50 40.01 - 50.00 $10.50 50.01 - 60.00 $11.50 60.01 - 70.00 $12.50 70.01 - 100.00 $13.50 100.01 - 150.00 $15.50 150.01 - 200.0 $17.95 200.01 & over $19.95 - My Account
- For your convenience we have created My Account so you have the ability to save your shipping addresses, billing information and create a wish list of items you are interested in for future purchases. PLEASE NOTE: An email address must be supplied in order for your purchase to be confirmed.
- Special Request Orders
- Yarn colour changes not offered online or other special requests must be phoned in due to our automated order processing. Call toll free 1.888.442.2266.
- Security
- All transactions and personal information are encrypted before being sent over the internet using a Secure Socket Layer (SSL).
- Mail Preference Service
- Occasionally we make portions of our customer mailing list available to carefully screened companies and organizations whose products we feel might be of interest to you. If you prefer not to receive such mailings, please copy your mailing label exactly and mail to: Mary Maxim, Ltd., Mail Preference Service, 75 Scott Ave., Paris, Ontario, N3L 3G5 or email to caninfo@marymaxim.com with the subject line Mail Preference or call Customer Service at 1.888.442.2266.
- Duplicate Catalogues
- To eliminate duplicate mailings, send us all the mailing labels on the back cover of your catalogues and indicate which address label is correct. We will correct our mailing list.
- Methods of Payment
- We accept Visa, MasterCard and American Express and prepaid Visa, MasterCard as payment for your internet orders. At this time we are unable to accept VisaDebit or MasterCardDebit cards, but we are working on it. Please check back later and hopefully we will be able to accept this type of card in the future.
